USER AGREEMENT

Your use of Big Wall Hardware Sdn Bhd’s website – www.bigwallhardware.com -(hereinafter referred to as “the website”) and services available on the website is governed by the following Terms of Use. This User Agreement for the website shall come into effect on 1 October 2016.

 

TERMS OF USE

Please read these Terms of Use carefully before using or accessing any pages in our website. By using or accessing this website, you signify your acknowledgement and assent to the terms and conditions of use set forth below.

Before you subscribe to and/or begin participating in or using the website, Big Wall believes that the user has fully read, understood and accept the Terms of Use. If you do not agree to or wish to be bound by these Terms of Use, you may not access to or otherwise use this website. Big Wall may change, modify, amend or update these Terms of Use from time to time without prior notification and the amended and restated Terms of Use shall be effective immediately on posting. You are advised to regularly check for any amendments or updates contained in this User Agreement. If you do not agree to the changes, please stop using the website. Your use after such change signifies your acceptance of the changed terms.

 

Eligibility

This website is intended for use by individual or business entity that legally operates in Malaysia or other countries, and has the right to use the services provided by Big Wall.  If you are under 18 years of age and wish to purchase an item, such purchase may be made by your legal guardian or parent who have registered as users of this website. If you are registering as a business entity, you represent that you are duly authorized by the business entity that you have the authority to accept and bind that business entity to the Terms of Use and and/or this User Agreement.

 

Trademarks and copyright

Big Wall logos and other marks, logos and graphics used on this website are the Company’s trademarks or the trademarks of third parties, and may not be used in any manner without our prior written approval. All contents included on the site, such as text, graphics, images, audio clips, video, data, music, software and other materials (collectively known as “Content”) are owned or licensed property of Big Wall or its suppliers or licensors and are protected by copyright, patent or other proprietary rights. The collection, arrangement and assembly of all Content on the website is the exclusive property of Big Wall and protected by copyright as a collective work under Malaysia copyright laws and international conventions. Big Wall and its suppliers and licensors expressly reserve all intellectual property rights in all Content.

 

Licence

This website is owned and operated by Big Wall Hardware Sdn Bhd (collectively “Big Wall”, “we”, “our” or “us”).  Big Wall grants the users of this website (collectively “you”, “your” or “user/users”) a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with our express written consent. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; or any downloading or copying of account information for the benefit of another merchant. You may not use any automated device, computer program, tool, algorithm, bot or similar process to mine or systematically scrape or extract data from this website. Except as otherwise specifically provided elsewhere on this website, redistribution, retransmission, republication or commercial exploitation of the contents of this website are expressly prohibited without our written consent and any copyright owner from whom we have obtained a license.

 

Contents and  Hyperlinks

This website contains hyperlinks to third party websites which are the sole responsibility of such independent third parties and use thereof is solely at your risk. We have no control over the contents or policies of such third party websites and we are not responsible for (and under no circumstance shall be liable for) the contents, accuracy or reliability of any websites hyperlinked to this website. Those who choose to access information from this website (including any information obtained through any hyperlink) are solely responsible for the compliance of such information with any applicable law.

 

Indemnification

If you register with our site, you are responsible for maintaining the confidentiality of your password and account and for all activities that occur under your account. To the fullest extent permitted by law, you agree to indemnify, defend and hold Big Wall harmless from and against any and all liabilities and costs (including reasonable attorney’s fees) incurred by us or our affiliates, employees, directors or representatives arising out of your breach of these Terms of Use or from your account. You agree not to settle any such claim or incur any liability or admission of guilt on our behalf without our consent. We reserve the right to assume the defense and control of any matter subject to indemnification by you.

 

Severability

If any provision of these Terms of Use shall be deemed unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from the remaining Terms of Use and shall not affect the validity and enforceability of any remaining provisions.

 

Privacy

Please see our Privacy Policy for information regarding the collection and use of personal information from this website. Despite any representations concerning privacy, Big Wall reserves the right to disclose without notice to you any information in its possession if required to do so by law or upon a good-faith belief that such action is necessary to comply with the law, to protect or defend our rights or property, or to respond to an emergency situation. Specific areas or pages of this website may include additional or different terms relating to the use of personal information collected from such areas or pages.

 

Disclaimer of  Warranties

Big Wall makes no representations or warranties that this website is free of defects, viruses or other harmful components. We shall not be responsible for any damages or loss that may result from the hacking or infiltration of this website or Big Wall’s computer systems. The pages on this website may contain technical inaccuracies, outdated information and typographical errors. you have the sole responsibility for adequate protection and backup of data and/or equipment used in connection with this website and you agree to hold do it best harmless from, and you covenant not to sue us for, any claims based on use of this website, including claims for lost data, work delays or lost profits resulting from use of materials or content from this website.

 

General

These Terms of Use represent the entire understanding relating to the use of this website and prevail over any prior or contemporaneous, conflicting or additional communications. Any unauthorized access, modification or change of any information, or any interference with the availability of or access to this website is strictly prohibited. Big Wall reserves all legal rights and remedies available to it and this disclaimer shall in no way be deemed a limitation or waiver of any other rights Big Wall may have.

If you do not understand any of the Terms of Use or if you have any questions or comments, please Contact Us.

 

 

PRIVACY POLICY

Collection  of Information

We only collect information that are needed and necessary when filling up the account registration form on the site which shall include, but not limited to, information regarding your name, date of birth, gender, address, telephone number, e-mail address etc.  The information that we gathered which include your personal information is voluntarily submitted by you to us and are used to process your order and delivery of the products, customize your profile information, update your shopping status and also to update you with our latest news on changes, promotions and events. You can always choose not to provide the required information and in such cases, if the information required is classified as mandatory, you will not be able to avail of that part of our services, features or content. We will keep your information as accurate, complete and up-to-date as necessary. You may update and amend your personal information on a regular basis to ensure its accuracy and completeness.

 

Disclosure  of Information

We may disclose your personal information within our company, to affiliated companies, and to other companies or organizations that provide services on our behalf, whether upon our direction or the direction of a third party. We will only provide those companies and organizations the information required to deliver the service and will prohibit them from using that information for any other purpose. These companies and organizations with which we share your personal information are bound by appropriate agreements with Big Wall to secure and protect your personal information.

 

Confidentiality of Information

Big Wall will never give or sell any personal information to third parties for marketing purposes. Your personal information such as credit card details is treated with utmost care and respect by us. We take necessary steps and appropriate applications to protect and ensure the confidentiality and security of your personal information. However, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal and business information, we cannot ensure the security of any information transmitted to us and you do so at your own risk. We strongly recommend that you do not share your password for access to your account and close your browser window when you have completed your order.  This is to ensure that others cannot access your personal information if you share your computer with a third party.

 

Changes in Privacy Policy

Big Wall reserves the right to modify and change the policy at any time, so please check periodically. The revised policy shall be published on our website. Your continued use of the website, following changes to the policy, will constitute your acceptance of those changes. Any disputes arising under this policy shall be governed by the laws of Malaysia.

If you do not understand any of the Privacy Policy or if you have any questions or comments, please Contact Us.

 

PRODUCT AND PRICING POLICY

Product

Every effort is made to ensure that the products displayed on this website are currently available but we cannot guarantee the availability of any particular product.  Your purchase of products from this website is subject to our Return Policy and shall be warranted only through the written satisfaction guarantee provided. If you do not agree, please do not order.

 

Pricing

All prices on our website are listed in Ringgit Malaysia and include GST but do not include shipping charges which shall be charged on all orders as applicable and will be indicated at the time of your order. In the event a product is listed at an incorrect price due to typing error or other error in pricing, Big Wall reserves the right to refuse or cancel any orders placed for the products listed at the incorrect price whether or not the order has been confirmed or accepted and your credit card or account charged. If your credit card or payment account has already been charged for the purchase and your order is canceled, we will issue a credit to your credit card or payment account in the amount of the incorrect price.

 

Change or Cancel Order

Our order fulfillment and shipping systems are designed to deliver orders quickly and efficiently. Therefore, it is not possible to change or cancel an order once it has been processed.

If you would like to change or cancel your order, please contact our Customer Service immediately via phone or email. We will do everything we can to accommodate your request if your order has not already been processed.

 

SHIPPING, TRACKING and DELIVERY

 
Shipping

Big Wall strives to achieve fast, safe and reliable shipping of products to all our customers. To achieve this, we do inspections to ensure quality packaging and partnering with top courier and logistics partners and communicate shipping status to you at each stage of shipment. Our logistic partners are Skynet and Citilink.

Orders received before 12 noon are processed and shipped within the same day.

Delivery time mentioned on product or website is estimated. Actual delivery time is based on availability of product, address where product is to be delivered and courier companies’ rules, so please allow up to 3 – 5 business days from dispatch before contacting us. In the very unlikely event that your order did not arrive after 5 business days and we have not contacted you to say otherwise, please contact our Customer Service.

Alternatively, you can opt to pick up your order personally.  Orders are normally ready for pick up within 2 hours from the time the order was placed on this website. Certain items may take slightly longer time due to inventory availability.

Standard delivery and shipping charges are as follows:-

Extra-large  items 

Please contact Customer Service for best shipping rates for such items.

FOC delivery for orders of RM150.00 and above in one single order within Klang Valley.

Tracking

For every order, you will be issued a tracking number for your delivery. Please quote this number at all times for all your enquiries, if any.

Delivery

The person whose name appears on the order billing address is listed by default as the pickup person. If you would like your order to be picked up by someone else, you can input his/her name during checkout.

Before signing the delivery receipt, please inspect the packaging for any damage (crushed or dented) and if yes, please note this on the delivery receipt before signing. After accepting delivery, please keep all packaging materials in case you discover any damage or defect and wish to return the product.

Change Shipping or Delivery Information

Once the order has been processed for shipping, we cannot change the destination and delivery method. If you would like to change this information, please contact our Customer Service immediately via phone or email. We will do everything we can to accommodate your request if your order has not already been processed.

 

Regrettably, we are unable to ship outside of Malaysia at this moment. Both the billing and shipping addresses must be in Malaysia.

 

CUSTOMER CARE

Monday to Friday from 9:00am – 6.00pm

Saturday from 9:00am – 3:00pm

Closed on Sunday and public holidays

Tel: +603-9074 5166

Email: support@bigwallhardware.com

Regular Store Hours

Monday to Sunday from 9:00am – 9.00pm

Closed on Chinese New Year, Hari Raya, Labour Day and National Day holidays

Store Locations

Kajang

A-1-5, MKH Avenue, Jalan Avenue 1A, 43000 Kajang, Selangor, Malaysia

Tel: 03-8736 6616

 

ABOUT US

Big Wall Hardware Sdn Bhd and its affiliated company serve Klang Valley’a customers in strategic location at Ampang. We are a family-owned business with 30 years of history of strength, experience and stability in the industry. Our primary focus is selling optimal quality products for interior decoration, hardware, DIY tools and accessories. With the launching of Big Wall Online Store, we aspire to make it your ultimate destination for high quality products for interior decoration, hardware, DIY tools and accessories; and transform the way you and your business buy these products.

We aim to provide our customers a shopping experience for the largest collection of products spanning more than 29 categories which are needed whether in your home, business, factories or offices.  Our online store will make it easier for you to order whether 1 item or 100 items, from small to large orders by providing the technology and services that enable selection of products, payment, customer support and fulfillment of orders all as an integrated experience.

We offer very competitive prices for more than 4,000 essential items with more than 40 brands. Our return policy is customer friendly and we provide secure payment getaway for hassle free checkout process.  It is our duty and responsibility to duly provide consistently high quality products and services.

Our customers’ support is the foundation of our success. Big Wall Hardware Sdn Bhd is a company with a proud heritage spanning 3 decades and it’s the reason why this online store was created.  We work very closely with reputable suppliers who are equipped to both provide us with the resources and support we require to make our company’s vision a reality. We seek to achieve this by continuing to build our brand with a strong growth strategy  with a store format that raises the bar for retail experience coupled with a deep focus on superior customer service and merchandise that are geared towards the present generation of DIY enthusiasts. We will be embarking on a national marketing and advertising campaign to increase brand recognition and explore the possibility of franchising our business in the very near future.